Support
We usually reply within one business day.
Contact us
Email support@contractiq360.com. If you are writing about a specific analysis, include the report ID shown at the top of the report — it helps us find the problem without needing your contract.
Common questions
My analysis is stuck or failed.
Open the document from your dashboard and start the analysis again. If it fails a second time, email us the report or job ID and we will investigate.
My scanned PDF produced little or no text.
Scanned documents are read by our AI provider (the pages are sent to Anthropic for text extraction and the file is deleted afterwards). This struggles with low-resolution or heavily stamped pages. Try a higher-quality scan, or ask for a text-based copy of the contract.
How do I cancel my subscription?
Go to Settings and choose Manage subscription. All subscriptions are billed by Stripe through our website, so they are managed there rather than in your Apple account.
How do I delete my data or my account?
You can delete a single contract from your dashboard. Settings has controls to delete all of your data or your entire account; the Privacy Policy lists exactly what each one removes. Account deletion is immediate and permanent. If we can’t cancel an active subscription at that moment, the account is not deleted and you’ll be asked to try again.
Is this legal advice?
No. ContractIQ is an informational tool that flags risks and suggests questions to ask. Have important agreements reviewed by an attorney licensed in your state. See our Terms of Service.
Privacy and security
See our Privacy Policy for what we collect, which providers process it, what is encrypted, and exactly what our 30-day automatic deletion removes.